Remain on the Patient Portal's main page. The practitioner is responsible for initiating the telemedicine call. After logging in, wait for practitioner's call on the Home Page.

When the practitioner starts the call, an incoming call notification appears on the patient's screen. Select Accept to join the telemedicine session. If you do not want to join the call, select Decline.
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When joining the call for the first time, your browser may ask for permission to use your camera and microphone.
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Select Allow to give the telemedicine session access to your camera and microphone. The exact permission prompt and available options can vary depending on the browser, device, and existing site permissions. Modern browsers require user permission before a website can access camera or microphone input.

If access was previously granted for the site, the browser may not display the permission prompt again. Permissions can also be changed through the browser or device settings.

After the required permissions have been granted, the patient enters the active telemedicine session. The practitioner and patient appear within the same video call.
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During the call, the patient can use the available device controls to select a different microphone, speaker, or camera when multiple devices are available.
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For example, the available devices may include the computer's built-in microphone and speakers, as well as other connected devices.
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The devices shown will depend on the hardware and permissions available on the patient's device.

When the visit is finished, the patient can use the call controls to leave the telemedicine session.
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No. The practitioner initiates the call. The patient waits for the incoming call and then chooses whether to accept or decline it.
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Make sure you are on the EHR main page and that the telemedicine session is still active. If the practitioner has not initiated the call, there will not be an incoming call notification.
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Web browsers require permission before a website can access your camera or microphone. The exact prompt depends on the browser, device, and existing permissions.
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Yes, when multiple compatible devices are available, you can select another available audio or camera device through the call controls.
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You may need to update the site's permissions in your browser settings before the camera or microphone can be used. For example, Chrome allows camera and microphone permissions to be changed through Site settings.
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Yes. Select Decline when the incoming call notification appears.